About This Role
Calaris's enterprise clients — leading companies in Japan and internationally — are organizations that have committed to a paradigm shift: from evaluating people by credentials to evaluating by Capability (problem-solving ability, leadership, coachability). Calaris Assess is not a plug-and-play SaaS tool — it is a product that changes the evaluation standard itself. This means adoption requires thoughtful integration into existing hiring processes, change management within HR organizations, and ongoing optimization based on assessment results.
As Customer Success Manager, you will be the bridge between our product and our clients' organizations. You will onboard new clients, train HR teams to correctly interpret and act on Capability assessment results, monitor adoption metrics, and identify opportunities to expand Calaris Assess usage from recruitment into internal evaluation and promotion decisions.
In the early stage, you will also be the voice of the customer internally — feeding insights back to product and engineering to shape the roadmap. Your understanding of how enterprises actually use Calaris will directly determine what we build next.
Responsibilities
- Lead end-to-end onboarding for new enterprise clients — from kickoff to go-live
- Train client HR teams on Calaris Assess usage, result interpretation, and best practices
- Monitor client health metrics — adoption rates, assessment volumes, satisfaction scores
- Identify and drive expansion opportunities — new use cases, additional departments, upsell
- Build and maintain strong relationships with HR leaders and key stakeholders at client organizations
- Feed customer insights back to product and engineering to influence the roadmap
- Create customer success playbooks, documentation, and training materials
Expected Outcomes
Complete onboarding for initial enterprise clients. Deliver first training sessions and establish baseline health metrics. Identify the top 3 expansion opportunities across the current client base.
Drive first expansion contracts from existing clients. Build the CS playbook and documentation. Establish a feedback loop between customer insights and product roadmap.
Requirements
- 3+ years of customer success, account management, or client-facing consulting experience
- Experience working with enterprise clients — navigating complex organizational structures
- Strong communication and presentation skills in Japanese
- Ability to understand and explain technical products to non-technical stakeholders
- Data-driven approach to measuring and improving customer outcomes
- Project management skills — ability to manage multiple client relationships simultaneously
Nice to Have
- Experience in HR-tech, recruitment, or talent management domains
- Experience at a consulting firm or professional services organization
- Knowledge of enterprise HR processes — hiring, talent review, succession planning
- Business-level English (for supporting global consulting firm clients)
Who You Are
- Genuinely curious about whether the product is actually changing how clients evaluate talent — not just tracking retention metrics
- Energized by defining best practices from scratch rather than inheriting a playbook
- Can naturally shift between strategic conversations with CHROs and hands-on troubleshooting with HR coordinators
- Sees customer success as integral to growth, not a back-office function
Every enterprise client that succeeds with Calaris becomes proof that Capability-based evaluation works. You will be the person who makes that proof happen — one onboarding, one training session, one expanded use case at a time. We're a small, focused team. You'll have real ownership and direct impact from day one. Let's start with a casual conversation.
Ensure enterprise clients realize the full value of Calaris products — from onboarding to expansion. Be the trusted advisor that turns first adopters into long-term partners.
We see people for their Caliber — not their credentials. That's our conviction. We're looking for people to build the world of "From Credentials to Caliber" alongside us, whatever the role. Let's start a conversation.
Book a Casual Chat